Terms, returns and warranty

Last updated: 10 November 2026 · Applies to shop.kaustubhcomputer.workers.dev

This website is the online store of Kaustubh Computer, 54-B New Colony, Gumanpura, Kota, Rajasthan (GSTIN 08ADCPK0519P1ZE), the seller of every product on it. By using the website or placing an order you agree to these terms. Nothing here limits your rights under the Consumer Protection Act, 2019.

Products and information

Specifications, descriptions and photos come from us and, for many products, from the manufacturers through Icecat. We try to keep them accurate, but mistakes can happen and the product you receive may look slightly different. Please confirm details that matter to you (compatibility, model number, warranty) with us before ordering. Each product page shows the country of origin and the manufacturer or importer where we have them.

Prices

• All prices are in Indian rupees and include GST. We never charge more than the MRP.
• Prices can change. The price confirmed for your order is the one you pay.
• For products marked “Ask price on WhatsApp”, the price is the one we quote you on WhatsApp.
• If a price was clearly wrong, we'll contact you before going ahead; you can cancel for a full refund.

Orders and payment

• You can order by WhatsApp, and online once checkout is available. Payment is by UPI or bank transfer to the account we show you.
• Your order is confirmed only after we have checked your payment in our bank account.
• Online orders that are not paid within 24 hours are cancelled automatically.
• You can cancel an order for a full refund until it is shipped. If we can't supply an item, we'll tell you and refund it in full.
• Every order comes with a GST invoice.

Delivery

We deliver across India by courier from Kota. The delivery charge, if any, is shown before you pay. Delivery times are estimates. Please check the package when it arrives and record a video while unboxing it, as described below.

Returns, replacements and refunds

• We don't accept returns for a change of mind.
• If an item is dead on arrival, damaged in transit, wrong or not as described, tell us within 48 hours of delivery and send the unboxing video. After checking, we replace it or refund you in full.
• Refunds go back to the account you paid from, within a reasonable time after verification (usually a few working days).
• Other defects are covered by the brand warranty, below.

Warranty

The warranty is the one stated on the product page, usually the manufacturer's warranty through its authorised service centres. Keep your invoice; we'll help you with the claim. Back up your data before sending any storage device or computer for service: warranty service doesn't cover lost data.

Accounts

You sign in with your Google account. Keep it secure. We may suspend an account that is used for fraud or misuse.

Liability

As far as the law allows, our liability for any order is limited to the amount you paid for it, and we are not liable for indirect losses such as lost data, profits or time.

Law and disputes

These terms are governed by the laws of India. Please contact our grievance officer first; we'll try to resolve any problem quickly. Otherwise, the courts at Kota, Rajasthan have jurisdiction, without affecting your right to approach a consumer commission.

Contact and grievance officer

For any question, complaint or request about your data or an order, contact our grievance officer. We acknowledge every complaint within 48 hours and resolve it within one month.

• Grievance officer: The proprietor, Kaustubh Computer
• Kaustubh Computer, 54-B New Colony, Gumanpura, Kota, Rajasthan – 324007
• Phone / WhatsApp: +918764314069, +919462891040
• GSTIN: 08ADCPK0519P1ZE